Subject: Tech Support Candidate - Kunal Basnet Chetri
From: Kunal Basnet Chetri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 07:41:39 -0500

| | Tech Support Test

Name | Kunal Basnet Chetri
E-mail | [email-masked]
Phone Number | (+91) 8296838295
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Guwahati
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Byjus | Pre sales | 19th Jan | 29
Previous Employer 2 | Byjus | BDT | 27may | 24

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connectivity
If internet running clear cache and cookies of the browser.
After that check if ndtv server is down
If server is up by cmd using ping command,  check for host script if that is being tempered or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth of both mobile n speaker
Search for nearby Bluetooth device
Connect by clicking the required device
Pairing using the passcode
Waiting for the pairing to complete

What according to you makes you a good candidate for customer service or technical support job? | A person with adequate technical knowledge and have a communication skills to explain the solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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