Subject: Tech Support Candidate - Tusharkanta Prusty
From: Tusharkanta Prusty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 07:39:29 -0500

| | Tech Support Test

Name | Tusharkanta Prusty
E-mail | [email-masked]
Phone Number | (0124) 8860072296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | uttam nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solutions PVT.LTD | remote support Engineer | currently working | 30000
Previous Employer 1 | CMS IT Services PVT.LTD | customer support Engineer | 4th dec 2016 | 21000
Previous Employer 2 | VDA Infotech | FMS engineer | 2nd dec 2015 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check with the other browser
If websites can be accessed without issue in an alternative browser, try clearing out the cache and cookies
reset the browser settings
if its still not opening then we will check the proxy if we have different proxy
if its till not opening then we will check the site block filter if its listed there then we will remove it
Ensure that  domain name(s) and SSL certificates does not expired

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on your bluetooth speaker
Swipe down from the top of the screen. and turn ON blue tooth
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected.

What according to you makes you a good candidate for customer service or technical support job?

First, I think is experience, you can always have a better trust to someone who has experience of dealing with the customer and their issues

second think is candidate should have listing skills , if you will listen to a user carefully then only you can  identify what is his/her requirement

Third  is attitude, a person with a positive personality will always be a good factor to any job

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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