Subject: FW: Tech Support Candidate - Ajit Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 1 Mar 2021 12:25:00 +0000

First round

From: Ajit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 5:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ajit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ajit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 9265295203
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Modal town
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Veer teja enterprises   Senior project engineer 1/03/2021       28,500
Previous Employer 1     Edge telecom pvt. Ltd.  Senior project engineer 20/02/2020      22,000 +allowances
Previous Employer 2     Autocop india pvt. Ltd. SMT engineer    01-01-2017      10,500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Restart My Device
Many basic problems can be solved simply by restarting your device. This clear caches, and force the device to reload the programs or webpage.

2. Make sure the internet connection works.
Make sure that your internet connection works or not by chcking locally your network connection i.e modem,Lan cable,optical fiber,patch cord,router etc. Worked properly or not if it's ok then called to check by internet service provider end.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings
2. Tap the bluetooth option
3. Turn on bluetooth
4. A list of available devices will appear
5. If your device (speaker) is not listed,press the button on your speaker that makes it discoverable its often a button with a bluetooth symbol on it.
6. On your mobile selet your device (speaker) and now you are connected.
What according to you makes you a good candidate for customer service or technical support job? I have total working experience of 4.6 years in which 4 years of experience i have in networking sector of technical support that's why its make me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English  4