Subject: Tech Support Candidate - Saurabh Bhura
From: Saurabh Bhura <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 07:25:03 -0500

| | Tech Support Test

Name | Saurabh Bhura
E-mail | [email-masked]
Phone Number | (91) 8905971204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bikaner
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wifiunity | Tech lead | 5.03.2020 |
Previous Employer 1 | Mindtree | Senior Test engineer | 25.12.2015 |
Previous Employer 2 | Igate | Senior systems engineer | 15.12.2013 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Clear the cache memory, check the logs, check the Internet connection, etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the bluetooth speaker
Check the settings in mobile Bluetooth.
Search for bluetooth
Pair with the device vy proper configuring it with credentials of mobile bluetooth

What according to you makes you a good candidate for customer service or technical support job? | Experience of 7 years
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |