Subject: Tech Support Candidate - Ajit Kumar
From: Ajit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 07:22:12 -0500

Tech Support
Test

Name

Ajit
Kumar

E-mail

[email-masked]

Phone Number

(011) 9265295203

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Modal town

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Veer teja enterprises

Senior project
engineer

1/03/2021

28,500

Previous Employer 1

Edge telecom pvt. Ltd.

Senior project
engineer

20/02/2020

22,000 +allowances

Previous
Employer 2

Autocop india pvt. Ltd.

SMT engineer

01-01-2017

10,500

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Restart My Device

Many basic problems can be solved simply by restarting your device. This clear
caches, and force the device to reload the programs or webpage.

2. Make sure the internet connection works.

Make sure that your internet connection works or not by chcking locally your
network connection i.e modem,Lan cable,optical fiber,patch cord,router etc.
Worked properly or not if it's ok then called to check by internet service
provider end.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Go to settings

2. Tap the bluetooth option

3. Turn on bluetooth

4. A list of available devices will appear

5. If your device (speaker) is not listed,press the button on your speaker that
makes it discoverable its often a button with a bluetooth symbol on it.

6. On your mobile selet your device (speaker) and now you are
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I have
total working experience of 4.6 years in which 4 years of experience i have in
networking sector of technical support that's why its make me a good
candidate.

On a scale of 1 - 5 please rate your fluency in spoken
English

4