Subject: FW: Tech Support Candidate - Shreyansh Goel
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 1 Mar 2021 12:21:14 +0000

First round

From: Shreyansh Goel <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 2:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shreyansh Goel

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shreyansh Goel
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9458885558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector-41
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Veebrij Software        Production Support Engineer     15 April'2021   1,10,000
Previous Employer 1     NIIT Technologies       Senior IT Ops   31 Dec'2020     89,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- May be there is some issues related to cache/cookies. So will try to clear the cache + cookies and try to open the website again.
2- Try to close the browser and open the URL in some different browser.
3- If there is some other issues related to Internet connection, then try to check the iPV4/iPV6 settings on that computer pc and try to sort out that.
4- May be there is some issues related to particular user pc, then first try to open the same url in other user pc and check whether it is working fine or not within same domain network. After that troubleshoot on the problematic machine.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Open the Bluetooth on the mobile phone.
2- Switch-on that particular Bluetooth device we want to connect to phone system.
3- Check if the device is listed or not under the Bluetooth options list to pair.
4- If yes, then pair the Bluetooth device with the phone system.
5- After successful pairing, you are now able to use that with the phone system and enjoy.
What according to you makes you a good candidate for customer service or technical support job? 1- Firstly, we have to understand the problem/situation of the customer so that we can further analyze/troubleshoot it to give a proper solution.
2- After that we have to ensure the customer that his/her problem has been successfully submitted and we are working on it to resolve asap.
3- Then, we have to resolve that particular issue within the defined SLA and with proper RCA so that that particular issue will not come in future.
4- In the last, we have to give a solution to the customer and regards with proper salutation.
On a scale of 1 - 5 please rate your fluency in spoken English  5