Subject: Tech Support Candidate - Ravi singh Ravi
From: Ravi singh Ravi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 06:58:59 -0500

| | Tech Support Test

Name | Ravi singh Ravi
E-mail | [email-masked]
Phone Number | (+91) 9602879879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland ltd. | Sr.engineer EUS | | 16500
Previous Employer 1 | Team computers pvt.ltd. | Desktop support engineer | | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check internet connection first, if LAN or Wi Fi is connected or not, than i will check if there is any issue related proxy
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings, switch on your bluetooth, search device name, and click on the device you want to connect.
What according to you makes you a good candidate for customer service or technical support job? | Talk about key traits for the job like communication skills, problem solving skills, and passion for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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