Subject: Tech Support Candidate - Sammi Nautiyal
From: Sammi Nautiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 06:55:50 -0500

| | Tech Support Test

Name | Sammi Nautiyal
E-mail | [email-masked]
Phone Number | (91) 9555539139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Matrix software solution | Senior technicion | 27 nov | 38
Previous Employer 1 | Support mart | Technician | 7 feb | 30
Previous Employer 2 | Iyogi technical support | Technician | 7 oct | 20

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will refresh the browser by pressing f5 key. The browser will then attempt to re-download all of the files required by the current page. If it still fails, we will clear browser cache as sometime files can get stuck in cache, even broken files that can result in error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 : Open the setting app.
2 : navigate the connected device and turn on the bluetooth toggle switch.
3 : select bluetooth to view the option.
4 : select pair new device to place the bluetooth device in pairing mode.
5 : it take few second for the device to pair . When done ,the screen show that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | I have good command in tech. First I gather info and fact from customer then identify and verify the issue. Next I try common quick fixes . If that's not successful , I use additional resources to research the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |