Subject: Tech Support Candidate - Shubham Shekhar
From: Shubham Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 06:53:23 -0500

| | Tech Support Test

Name | Shubham Shekhar
E-mail | [email-masked]
Phone Number | (+91) 7407255611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 247.Ai | Senior Technical executive | 10th March | 20,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will delete the browsing history of the browser and try to reconnect again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth after that pair the devices then play the music.
What according to you makes you a good candidate for customer service or technical support job? | Troubleshooting steps, empathy and fast query solving.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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