Subject: Tech Support Candidate - Harish Baldwa
From: Harish Baldwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 06:26:13 -0500

| | Tech Support Test

Name | Harish Baldwa
E-mail | [email-masked]
Phone Number | (91) 9468609182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Geolife AgriTech India Pvt Ltd | Quality Control Executive | | 22000
Previous Employer 1 | Digiwe Software Services Pvt Ltd | Junior Developer | 12/04/2012 | 10000
Previous Employer 2 | Power Controls | Sales & Marketting Executives | 01/07/2019 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Internet Connection.
2. Properly Connected from Modem/Routers/LAN.
3. Clear Browser Cookies.
4. Re-start the Browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Press Button to Switch ON HotSpot.
2. Search for Devices/Network.
3. Pair the Device.
4. Connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Knowledge as a Technical Person.
2. Easily to understand Technical Terms.
3. Easily to Communicate with Customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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