Subject: Tech Support Candidate - Shaleen Makwana
From: Shaleen Makwana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 06:09:20 -0500

| | Tech Support Test

Name | Shaleen Makwana
E-mail | [email-masked]
Phone Number | (011) 9899877212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad Garden Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | barclays | process advisor | na | 34000
Previous Employer 2 | genpact | process developer | 2017 | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I would ask customer to check if his or her computer connected to the internet or not. If the device is connected via wi-fi would ask customer to check the wi-fi signals are good or not. Would also ask customer to connect the device via lan port. By performing all these steps if the website still not accessible I would ask the customer to reboot the router and wait for few minutes. And will ask the customer to try to open the website again on a same browser. Or if he/she has other browser also on the computer would ask to try open the website on that also.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth from the settings and connect the available devices which were already paired or pair a new device.
What according to you makes you a good candidate for customer service or technical support job? | I've been working with customer service process since 2007 have served U.S, UK & Australian customers. Also have good technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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