Subject: Tech Support Candidate - Adarsh Chauhan
From: Adarsh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 05:51:39 -0500

| | Tech Support Test

Name | Adarsh Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9958925717
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon | Customer service associate | 28 Feb 2021 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Method 1 :

I'll look for advanced option there and then to open that site in advanced level on chrome browser.

Method 2:

I'll use vpn and then try to open that site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps :
1. Try to switch on the speaker first with the 'on' button given.
2. Then open bluetooth settings on your phone and try to see the list of currently available devices to connect.
3. Click the almost similar named device if it is available in the list.
4. The speaker will confirm with any sound that it is connected.

What according to you makes you a good candidate for customer service or technical support job?

According to me I've certain skills that are perfect for being a technical support for customers :

1. Customer- focused, Self-starter and Results driven customer service professional, providing outstanding support in a fast-paced inbound call center environment.
2. Work cooperatively as a team player managing high volume calls, with proven ability to meet customer demands, resolve issues promptly and reconcile customer accounts appropriately.
3. Prioritizes workload and requires little or no supervision.
4. Capable of handling multiple tasks while maintaining a high attention to detail.
5.Understands work expectations, follow established guidelines and is flexible and adapts to work change.
6. Excellent oral, written, and presentation skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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