Subject: Re: Tech Support Candidate - Pramod Kushwaha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 1 Mar 2021 02:41:15 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Mar, 2021, at 14:02, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Pramod Kushwaha < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 1 March 2021 at 9:12 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pramod Kushwaha 

	

	
	
			Tech Support Test 
		
	Name 	Pramod Kushwaha 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9540803012 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida Sector 49 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	OSI Digital Pvt Ltd 	System engineer 	Working 	36000 
Previous Employer 1 	Cryptograph Technology 	Application Support Engineer 	NA 	25000 
Previous Employer 2 	HItachi Systems MIcro Clinic Pvt Ltd 	Service Desk Engineer 	NA 	20000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1-Need to Check Internet is Working or not 
2-Need to check That system Having Access to the Internet means not blocking through Firewall /any Policy 
3-delete Temp/Cache files 
4-check the URL is correct or not 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Need to On Bluetooth on Speaker 
In Mobile go to setting and then select the Bluetooth and search the Bluetooth Device 
once the device was showing click on that and click on that device to connect 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good working experience of Software, Hardware, Troubleshooting skills of applications 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4