Subject: Re: Tech Support Candidate - Dilpreet Kaur
From: HR Livesalesman <[email-masked]>
To: cu 16bcs2449 <[email-masked]>
Date: Mon, 1 Mar 2021 02:34:30 -0700 (MST)

She dont have technical support experience 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Mar, 2021, at 12:18, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Dilpreet Kaur 
E-mail 	[email-masked] 
Phone Number 	(+91) 7986688740 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Punjab 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.First I will make sure my internet connection is working fine. 
2. If fine, then I will check if this site is down or not. 
3. If site is not down then I will try again by clearing cache and cookies. 
4. After this I will again try to reopen this website and if in case it still shows any error , then I will open network logs and will find exact error code. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch on Bluetooth in setting in mobile phone. 
2. Then turn on the speaker. 
3. In mobile, look for available devices in Bluetooth section. 
4.It will show the device name there , select that device and select OK option. 

What according to you makes you a good candidate for customer service or technical support job? 	1. Good communication skills 
2. Good problem solving skills. 
3. Can communicate with International clients easily. 
4. Good networking and OS skills. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5