Subject: Re: Tech Support Candidate - SAMEER ANAND
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 1 Mar 2021 02:28:24 -0700 (MST)

SAMEER ANAND 8882868858 1st Round Greater Kailash Immediate 28000/- 32000/- 

Shared hid details already with you 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Mar, 2021, at 13:48, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: SAMEER ANAND < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 1 March 2021 at 12:36 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - SAMEER ANAND 

	

	
	
			Tech Support Test 
		
	Name 	SAMEER ANAND 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8882868858 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	East of kailash new delhi 110065 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	ava systems 	senior customer support 	10 march 2020 	29 in hand 
Previous Employer 1 	e gadgetwood services pvt ltd 	customer support 	aug 2018 	23 in hand 
Previous Employer 2 	hbl global pvt ltd 	customer support 	oct 2016 	18 in hand 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	the first task will be to check the website address is put correctly or not, 
2. the internet is working properly , cross check with the browser. 
3. if address and net is working properly then clear the temp files and catch from the browser, clear history and then re check. 
4. if none of the process is working then check if firewall is blocking the website, if not then reboot the system once and then check again . 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. turn on the Bluetooth in the mobile, 
2. turn on the Bluetooth speaker 
3. search for Bluetooth devices in the mobile phone, 
if the Bluetooth speaker is listed under it, select the same and proceed 
4. Bluetooth will be paired and ready to use 
	What according to you makes you a good candidate for customer service or technical support job? 	Enthusiastic. 
Better understanding of the customer needs. 
Convincing skills 
Resolution Rate of Solving the issue. 

As i have worked 6 years in the same field , my experience makes me suitable for the job profile mentioned. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5