Subject: Tech Support Candidate - Aniket Singh
From: Aniket Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 04:03:04 -0500

Tech Support
Test

Name

Aniket
Singh

E-mail

[email-masked]

Phone Number

(+91) 8750832701

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Active Directory

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capgemini

Senior Analyst

7th April 2021

39000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will ask user if he is the only one facing this
issue or are there other users as well

I will ask him if he has been able to access this website before or not

I will open the webpage and check for any error message

I will clear his web history, cookies and cache

I will update his firewall security

I will enforce group policies in machine via cmd command

I will ask user to restart his machine and if he still faces the issue then i
will take user's IP address, machine name and check with networking team if the
website needs to be whitelisted for the user or not, will act accordingly as per
their response

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

I will switch on the bluetooth speakers and
simultaneously open bluetooth in my mobile as well.

In my mobile i will search for the device name and after pairing the device will
be connected.

What according to you makes you a good candidate
for customer service or technical support job?

Beacuse i
have good interpersonal and communication skills.

I am good in managing resources during as i am doing the same in my company.

In my current company i have got high ratings during appraisals and consecutive
promotions in two years which shows my consistency

I have received multiple appreciations from my supervisor and client, mentioning
about my hard work and problem solving skills

On a scale of 1 - 5
please rate your fluency in spoken English

4