Subject: Tech Support Candidate - Manish Tomar
From: Manish Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 03:57:39 -0500

| | Tech Support Test

Name | Manish Tomar
E-mail | [email-masked]
Phone Number | (+91) 9971094755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Antivirus, MS 0365, VPN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision Automation services private limited | Technical Remote Support Engineer | | 19,265
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, we check internet is working or not. If internet is working. We will remove cache and history from browser. If after perform this step website is not opening then we will reset the browser and check website is opening or not if not opening then We will check site is not down from backend.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On Bluetooth speaker and search bluetooth and other device setting.
2. On the system bluetooth then click on add bluetooth or other devices.
3. Bluetooth speaker name shows in system click on that and add it.

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge and experience. I am capable to handle the escalation tickets.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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