Subject: FW: Tech Support Candidate - Farhan Chaudhary
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 1 Mar 2021 08:32:01 +0000

First round

From: Farhan Chaudhary <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 11:39 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Farhan Chaudhary

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Farhan Chaudhary
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8802824747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
Ms Active directory, Azure or more
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        MoneyMitra IT Solutions Pvt ltd Production support executive            25000/-
Previous Employer 1     Kehar Travel Venture Pvt. Ltd.  IT Executive    05 Feb 2019     13000
Previous Employer 2     System network  Desktop support engineer        20 September 2017       8000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I'll check internet is working or not if internet is working fine then I'll clear browser history and cookies then try to open website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Need to turn on Bluetooth of speaker then go to mobile Bluetooth setting after that turn on mobile Bluetooth then select speaker Bluetooth name then pair to mobile
What according to you makes you a good candidate for customer service or technical support job? I'm very calm person, I can handle customer in any situation, I listen carefully and if I'm unable to resolve customer issue then I can make them understand.
On a scale of 1 - 5 please rate your fluency in spoken English  4