Subject: FW: Tech Support Candidate - SAMEER ANAND
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 1 Mar 2021 08:18:57 +0000

First round

From: SAMEER ANAND <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 12:36 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - SAMEER ANAND

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    SAMEER ANAND
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8882868858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      East of kailash new delhi 110065
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        ava systems     senior customer support 10 march 2020   29 in hand
Previous Employer 1     e gadgetwood services pvt ltd   customer support        aug 2018        23 in hand
Previous Employer 2     hbl global pvt ltd      customer support        oct 2016        18 in hand
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  the first task will be to check the website address is put correctly or not,
2. the internet is working properly , cross check with the browser.
3. if address and net is working properly then clear the temp files and catch from the browser, clear history and then re check.
4. if none of the process is working then check if firewall is blocking the website, if not then reboot the system once and then check again .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. turn on the Bluetooth in the mobile,
2. turn on the Bluetooth speaker
3. search for Bluetooth devices in the mobile phone,
if the Bluetooth speaker is listed under it, select the same and proceed
4. Bluetooth will be paired and ready to use
What according to you makes you a good candidate for customer service or technical support job? Enthusiastic.
Better understanding of the customer needs.
Convincing skills
Resolution Rate of Solving the issue.

As i have worked 6 years in the same field , my experience makes me suitable for the job profile mentioned.
On a scale of 1 - 5 please rate your fluency in spoken English  5