Subject: Tech Support Candidate - MD TANZIL HAQUE
From: MD TANZIL HAQUE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 02:25:03 -0500

| | Tech Support Test

Name | MD TANZIL HAQUE
E-mail | [email-masked]
Phone Number | (0091) 8295158989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

FIRST I WILL CHECK THE INTERNET CONNECTION TO MY COMPUTER AND ALSO CHECK IF THE CONNECTION IS STRONG OR NOT
IF THE CONNECTION IS RIGHT THERE CAN BE A POSSIBLE ISSUE IN MY ADVANCED SETTING , COOKIES SETTINGS ETC WHICH I WOULD REVIEW TO SOLVE THE ISSUE
THIRD MAYBE THE SITE CAN BE DOWN FOR A WHILE, I WILL TRY AFTER SOMETIME

Please list the steps to connect a Bluetooth speaker to your mobile phone.

TURN ON BLUETTOTH OF YOUR PHONE
TURN ON THE DEVICE , ITS BLUETOOTH WILL BE AUTOMATICALLY TURNED ON
FIND THE DEVICE NAME ON YOUR PHONE BLUETOOTH WINDOW
CONNECT WITH IT
PAIR WITH IT
CONGRATS YOU ARE CONNECTED

What according to you makes you a good candidate for customer service or technical support job? | GOOD GRASPING ABILITY, FLEXIBLE, GOOD COMM SKILLS, TEAM PLAYER , CURIOUS TO LEARN
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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