Subject: Tech Support Candidate - Farhan Chaudhary
From: Farhan Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 01:09:58 -0500

| | Tech Support Test

Name | Farhan Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 8802824747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
Ms Active directory, Azure or more

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MoneyMitra IT Solutions Pvt ltd | Production support executive | | 25000/-
Previous Employer 1 | Kehar Travel Venture Pvt. Ltd. | IT Executive | 05 Feb 2019 | 13000
Previous Employer 2 | System network | Desktop support engineer | 20 September 2017 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll check internet is working or not if internet is working fine then I'll clear browser history and cookies then try to open website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need to turn on Bluetooth of speaker then go to mobile Bluetooth setting after that turn on mobile Bluetooth then select speaker Bluetooth name then pair to mobile
What according to you makes you a good candidate for customer service or technical support job? | I'm very calm person, I can handle customer in any situation, I listen carefully and if I'm unable to resolve customer issue then I can make them understand.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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