Subject: Tech Support Candidate - Rishabh Verma
From: Rishabh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 22:34:11 -0500

| | Tech Support Test

Name | Rishabh Verma
E-mail | [email-masked]
Phone Number | (+91) 8077287241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vayam info solution | TSG adviser | Dec 2020 | 20k
Previous Employer 2 | Inntarvo | Domestic call | Dec2019 | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Order 1 reload the web page
Order 2 reopen browser
Order 3 check the connectivity
order 4 open other websites for internet availability if yes/no
Order 5 check the Ethernet cable
order 6 if other side is opening then use some VPN

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 Open the Bluetooth of both the devices
step 2 Pairing both the devices
step 3 Bluetooth connected

What according to you makes you a good candidate for customer service or technical support job?

first listen to the customer what's his/her problem
Then give some troubleshooting and solve his/her problem on first call only
That's thing makes me a good candidate for technical support job

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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