Subject: Tech Support Candidate - chiranjivi kant
From: chiranjivi kant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 22:09:35 -0500

| | Tech Support Test

Name | chiranjivi kant
E-mail | [email-masked]
Phone Number | (+91) 8287331704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accenture solutions ovt ltd | ASE | 29/08/2018 | 25263
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

website could be unreachable due to multiple reasons like (bad internet connection/ website taking too long to respond/ error 500)

Step 1 : check the internet connection on host device by visiting google.com.

Step 2: based on result from step 1 if internet connection is working check if specific website you are trying to reach is down using other host or 3rd party website monitor.

if website is up and internet connection is working clear the cookies and restart the browser/ system.

Advance issue - if user is advance level user check the host file if website IP is blocked from the host device.

Step 3- bad internet connection

disable and enable the wifi driver. and restart the system after clearing %temp%  folder.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable the Bluetooth driver in phone.
2. make sure Speaker is in range before turning it on. if the device is paired it should connect automatically if not press the searching button on your device to force search for Bluetooth phone.
3. if restarting Bluetooth handset doesn't work, you can unpair and remove the device from the phone and pair again.
4. if above steps doesn't work restart both phone and speaker and try to connect.

What according to you makes you a good candidate for customer service or technical support job? | i have worked in production support means i have experience executing time sensitive tasks within the assigned SLA. i am proactive, hardworking and deeply interested in problem solving. tech support is perfect combination of tech, problem solving and service industry. i am organized and based on the customer feedback i can optimize and address customer queries quite fast.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |