Subject: Tech Support Candidate - Sushil Harinkhede
From: Sushil Harinkhede <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 08:37:55 -0500

Tech Support
Test

Name

Sushil
Harinkhede

E-mail

[email-masked]

Phone Number

(91) 7972374447

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Nagpur

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
advance
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NIVI SOLUTIONS LLC

System Administrator

Currently
Working

3.5 LPA

Previous Employer 1

Tangent Computer
Services

Desktop Support Engineer

28 Feb 2018

2
LPA

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, let me check Intenet is working on
the System of not if the Internet is working properly on the system after that I
will check new category or particular this URL is a block on Antivirus firewall
or in on premises firewall if it is blocked by any firewall then I need to take
permission from higher authority and when permission is granted then I will
unblock this category or url from firewall.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Tap on the
Bluetooth icon on the phone after that turn on the Bluetooth then connects the
available device listed.

What according to you makes you a
good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organisation to suceed in
its business. I follow this mantra.  Being responsive with positive attitue,
taking accountability & ownership, understanding Customer issues as a
partner and providing proactive cost effective and best solutions towards the
problems before the Customer realizes would definitely differentiate you from
others.

On a scale of 1 - 5 please rate your fluency in spoken
English

3