Subject: Tech Support Candidate - Premchand Prebhakar
From: Premchand Prebhakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 06:36:41 -0500

| | Tech Support Test

Name | Premchand Prebhakar
E-mail | [email-masked]
Phone Number | (011) 7503469041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mukundpur Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Remote Support | 10th April 2021 | 22250
Previous Employer 1 | Module informatics Pvt. Ltd. | Desktop Support | 27 November 2017 | 12000
Previous Employer 2 | Jerking | Desktop Support | 1.1.2016 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.try with different browser,
2.Reset and update the browser and check.
3.Check the proxy settings.
4.Java Script should be enabled.
Then teke restart and and try.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth should be enable on both device
Then select the availbele device then pair
Then it will be connect.

What according to you makes you a good candidate for customer service or technical support job?

Candidate has a good technical probelm solving skills and comes of sincerety and honest
Good interection with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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