Subject: Tech Support Candidate - Tuntun kumar
From: Tuntun kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 06:20:09 -0500

| | Tech Support Test

Name | Tuntun kumar
E-mail | [email-masked]
Phone Number | (+91) 9931604528
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shadipur near ranjeet Nagar police station
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Smile holiday tour and travel Pvt Ltd | 2 years | 27 dec | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all you should be checking a internet connection  than you have try open a website it will open your browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all on your speakers Bluetooth than open your mobile phones Bluetooth than select the device your speaker Bluetooth it will connect

What according to you makes you a good candidate for customer service or technical support job?

“To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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