Subject: Tech Support Candidate - Asad misbah
From: Asad misbah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 04:32:03 -0500

| | Tech Support Test

Name | Asad misbah
E-mail | [email-masked]
Phone Number | (97) 7835999785
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New delhi batla house okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airtel | Network support engg | Working | 13800
Previous Employer 1 | Vfs | Desktop support engg | December2020 | 14000
Previous Employer 2 | Capgemini | Sr analys | 31 jan2019 | 32000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the link address as well as path then I will go to control panel to check internet connectivity through lan setting.then
Check internet connection or enable/disable ethernet connection
It is connected to wifi or lan cable
Go to internet setting click on it then
Check and click ethernet connection then details then go to internet explorer click on properties click on lan setting and confirm whether proxy is configured.check security,policy
an then check url and ip address is configured.
If everything is okay .again it is not working then go cmd and type command show ipconfig then press enter to check ip physical address
If it is not ok then reset the browser.check whether pop up is on/off check cookies.check on connection in internet explorer and if web sites ip address is added or not if it is ok then
Also jack in jack out the lan cable then also see the light is blinking or not on the rj45 cable if it is not ok then restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to your setting
Click on bluetooth then shared it to speaker

What according to you makes you a good candidate for customer service or technical support job?

To make customer happy
Probe the issue
Paraphrase it carefully
Take the ownership
Ask the customer not to worry about it.
Investigate the root cause .
Good communication skill
Build up the confidence.
Be active and polite
Always keep calm
Always make note on stiçky pad on your pc while conversation so that nothing would be messed up.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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