Subject: Tech Support Candidate - Mayank Singh
From: Mayank Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 01:55:27 -0500

| | Tech Support Test

Name | Mayank Singh
E-mail | [email-masked]
Phone Number | (91) 9728396435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Garhi Harsaru , Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delhivery Pvt Ltd | Remote Support Engineer | NA | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I can check whether networking is working fine or not .
We can check our system I.P. address and it's status.
We can also disable and re-enable network adapter in case of networking error.
We can ping to global D.N.S like 8.8.8.8 if it's reply came back to us then internet is working fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all please open bluetooth settings of your smartphone.
Then , select your bluetooth speaker name which is in the menu list.
After clicking on OK button you will be able to connect with your speaker.

What according to you makes you a good candidate for customer service or technical support job?

Satisfaction results and good feedback of customer's practically make them perfect.
Technical knowledge with practical aspects make a technical support Engineer perfect.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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