Subject: Tech Support Candidate - Renu Bhatt
From: Renu Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 01:47:01 -0500

| | Tech Support Test

Name | Renu Bhatt
E-mail | [email-masked]
Phone Number | (0120) 8860432334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HDB financial service | Collection agent | 28-2-2017 | 15500
Previous Employer 2 | Conneqt | Customer service executive | 15-4-2019 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first i will check the internet connection.
If still i will be getting error then i will check if site is down for everyone. IF only i am getting the error then i will restart my device then again i will try to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.we need to turn on the bluetooth mode of speaker.
2.Then, i will go to the bluetooth option in my phone .
3.then, i will search for my speaker's name in bluetooth option of my phone.
4.After finding the speaker's name i will select that and it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

I am good listener who can listen and understand the situation of customer in first go.
And can provide the quick resolution according to customer's querry. Which is required in customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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