Subject: Tech Support Candidate - Sachin Tushir
From: Sachin Tushir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 00:21:01 -0500

Tech Support
Test

Name

Sachin
Tushir

E-mail

[email-masked]

Phone Number

(91) 8397807422

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

gurugram but I can relocate

Which
best describes your Technical Support capabilities

I don't
have experience or skills for Technical Support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BLS International

CSE

05th March 2021

28000

Previous Employer 1

Info x software pvt.
Ltd.

Process Associate

jan 2019

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First,I'll check whats the error while opening
the website  then, I'll check Internet connection whether it is working or not,
then I'll try to clear browser history if still website will not open then I'll
try to clear caches and cookies and close the browser and will open again if
it'll not work then I'll try to open with a different browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step1:- I'll turn on my phone's bluetooth .

Step2:- Then I'll search for the bluetooth name for bluetooth speaker.

Step3:- I'll connect to that speaker's bluetooth and then ready to play.

What according to you makes you a good candidate
for customer service or technical support job?

A good
candidate for technical support job must have good communication skills, active
listening, technical knowledge, attention to each detail, helping
nature.

On a scale of 1 - 5 please rate your fluency in spoken
English

5