Subject: Tech Support Candidate - B Munilakshmi
From: B Munilakshmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 00:01:06 -0500

| | Tech Support Test

Name | B Munilakshmi
E-mail | [email-masked]
Phone Number | (91) 7981447368
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Tirupati
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VMWare software Pvt ltd | Technical support Engineer | Feb 10th 2021 | 28900
Previous Employer 1 | Dxc Technologies | Technical support Engineer | Aug 30th 2019 | 21850
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check the internet connection, if yes
Will ask cx to connect with mobile hotspot
Will ask customer to open new website in the same browser
Then will reset the browser
Will try in incognitive mode
If that also don't work issue is with website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Main thing we need to survive in this feild  means we need to be patiance and good listening skills and convincing power
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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