Subject: Tech Support Candidate - Deepesh Agrawal
From: Deepesh Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 23:46:13 -0500

| | Tech Support Test

Name | Deepesh Agrawal
E-mail | [email-masked]
Phone Number | (91) 7906087345
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Customer support Associate | 09-Nov-2020 | 13700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check internet connectivity then open browser and enter this site www.ndtv.com.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all switch on Bluetooth speaker then start Bluetooth mobile and discover Bluetooth speaker address and click this address.
What according to you makes you a good candidate for customer service or technical support job? | According to me candidate have a knowledge of basic technical terms, learning skills, good understanding, hard working , good command on English language and ability to understand the feelings of customer and resolved customer problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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