Subject: Tech Support Candidate - Dikshant Singh
From: Dikshant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 23:00:43 -0500

| | Tech Support Test

Name | Dikshant Singh
E-mail | [email-masked]
Phone Number | (+91) 9560777523
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dashrathpuri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | H&M | Sales Advisor | June 2018 | 16
Previous Employer 1 | Concentrix | Technical support | Working | 19
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the error code, and then I will ensure that I am having internet connectivity. If my internet is working fine, website should open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth speaker, now open settings in your phone and search for Bluetooth speakers by switching on your Bluetooth. Search for the Bluetooth speakers in available devices list. Pair your device with Bluetooth speakers and now you are ready to play your songs.
What according to you makes you a good candidate for customer service or technical support job? | I am friendly and empathetic, this helps in connecting better with the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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