Subject: Tech Support Candidate - Asaveri Meenakshi
From: Asaveri Meenakshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 22:05:05 -0500

| | Tech Support Test

Name | Asaveri Meenakshi
E-mail | [email-masked]
Phone Number | (201009) 9030213430
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shahberi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Technical support | 5/02/2020 | 30000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly,  I will refresh the page and try again as somtimes the servers might take longer to respond. Then, I will try and see if I can open any other website. If I can open any other website, I will close the browser and open it again. If I can't open any other website, then I will see if there are any issues with the network connectivity. If the network connection doesn't work,  then I will try to troubleshoot the network by reconnecting it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the settings option on the phone.
2. Click on the option that says 'networks and connections '.
3. Then, click on Bluetooth.
4. Click on the option that says 'On'.
5. Then, switch the speakers on.
6. On the screen of your mobile, see if the name of your speaker pops up.
7. Click on it and they are then connected.

What according to you makes you a good candidate for customer service or technical support job? | According to me, a good candidate for technical support or customer service job is someone who is patient, calm and maintains cool even in a tough situation.  I have previously been trained for technical support and believe that I can do well once I learn the process here. I am ready to take new opportunities and would love to join a company that would enhance my skills. Also, I believe I have excellent communication skills,  hence I think I would be a good fit for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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