Subject: Tech Support Candidate - Abhishek Pratap Singh
From: Abhishek Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 15:39:34 -0500

| | Tech Support Test

Name | Abhishek Pratap Singh
E-mail | [email-masked]
Phone Number | (91) 8187903037
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Navi Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
sql, putty, toad, HTSM, ServiceNow, Sql Developer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | nelito systems | Sr. software Engineer | Not Yet | 87,000
Previous Employer 1 | ILABZ Technology | Software Engineer | Oct 2019 | 47,000
Previous Employer 2 | Dxc Technology | Technology consultant | may 2019 | 31,000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1: Restart my device or using control+shift+delete key to clear the caches and loging with a fresh session to open the site.

step 2:Make sure internet connection is present , which can be check by simply searching google.com if not then connectivity issue is with internet.

Step 3. Check website is down for everyone or its just for you.

As per my knowledge this all steps i will take for troubleshooting the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1: open the mobile settings , go to the
Bluetooth & device connection.

step 2: click on Bluetooth icon it will enable the Bluetooth option.

step 3: select Pair new device

- if you do not find Pair new devices , check
under "Available new devices" or tap more : >
refresh

step 4:On refreshing select the Bluetooth device you want to connect with your device

step 5: follow any on screen instruction if it comes.

- if you need a pass code and you don't have it try "0000 or 1234"

What according to you makes you a good candidate for customer service or technical support job?

The very first "Customer First" is a mantra for any Organisation to succeed in its business which also i follow .  Being responsive with positive attitude, taking accountability and  ownership and understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems which in return helps the customer to be satisfy and happy this what definitely differentiate me  from others.

As considering technical job, I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical knowledge on how to directly solve issues customers are having within reasonable time .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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