Subject: Tech Support Candidate - Shraddha Kumari
From: Shraddha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 15:29:38 -0500

| | Tech Support Test

Name | Shraddha Kumari
E-mail | [email-masked]
Phone Number | (+91) 6202811149
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec-29
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Customer support executive | 19Nov | 14,500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step that I will go for is to Refresh the page.
If it doesn’t open then I will try to check my connectivity and then try to open it again.
And even after that it doesn’t open than I will try to open it on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.first I will turn on the Bluetooth speaker device.
2.Then I will turn on my mobile phone device Bluetooth and will search for speaker name.
3.After finding the name of speaker ,I will connect it to Bluetooth device.

What according to you makes you a good candidate for customer service or technical support job?

Being a student of Aviation I know how to connect with people from all over the world with different culture,value and behaviour.
I am kind of person full of patients and I know how to handle a person with mixed emotions.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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