Subject: Tech Support Candidate - Mohd Shujat Siddiqui
From: Mohd Shujat Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 13:56:23 -0500

| | Tech Support Test

Name | Mohd Shujat Siddiqui
E-mail | [email-masked]
Phone Number | (+91) 8896699813
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Experise IT | Associate | 28th December 2020 | 39250
Previous Employer 1 | Source N Solution | Technical Support Representative | 26th June 2020 | 30000
Previous Employer 2 | IBM India Pvt Ltd | Technical Support Representative | 02 July 2018 | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Internet connection, user is able to open other site or not.
Check URL.
Check error message.
Clear cache and cookies.
Relaunch browser.
Try to open in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth speaker and put on connection mode.
Open settings in phone.
Open bluetooth connection.
Scan for available devices.
Select device from list.

What according to you makes you a good candidate for customer service or technical support job? | I have relevant experience in technical customer service. I have handled users from different part of the globe. I had worked upon different tools as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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