Subject: Tech Support Candidate - Pravin Dwivedi Pravin
From: Pravin Dwivedi Pravin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 12:07:10 -0500

| | Tech Support Test

Name | Pravin Dwivedi Pravin
E-mail | [email-masked]
Phone Number | (91) 6397011601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 58
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | CSA | 27 Feb | 17000
Previous Employer 1 | Paytm | CSA | 6 april |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I have to ensure that internet connection should be proper and then the URL which I have entered is correct or not?, still if I am unable to access the website then I will clear the cache and history from browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all switch on by tapping on the speaker power button, then will tap on Bluetooth option in mobile and will check for the speaker name and once it will shows will tap on same name and pair the device.
What according to you makes you a good candidate for customer service or technical support job? | As I come through the technical background, that’s make me good candidate for the Technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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