Subject: Tech Support Candidate - Jaskiran Kaur
From: Jaskiran Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 11:38:46 -0500

| | Tech Support Test

Name | Jaskiran Kaur
E-mail | [email-masked]
Phone Number | (+91) 9650885731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Preet vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MomsCo | Moms partner | 16th Jan 2021 | 22005
Previous Employer 1 | Aves Shopping Network Pvt Ltd | Customer Support Executive | 15th May 2020 | 20439
Previous Employer 2 | ISON BPO | Customer service representative | 8th Feb 2019 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:-Please close the tab and re-open it, if the issue still exist then
2:-Close the tab and clear all cookies and caches.
3:-If the error still exist then try opening the website in different browser.
4:-If the above steps didn't work then get in touch with customer service of the www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:- Switch on the bluetooth device.
2:- Switch on the bluetooth of the mobile phone.
3:-Search for the bluetooth device and click on pairing with the device.

What according to you makes you a good candidate for customer service or technical support job?

My over all experience roams around customers and customer care... And i have developed the skills to handle the customer queries/complaints.

So i think i can be well suited to the customer service profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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