Subject: Tech Support Candidate - Samresh Kishore
From: Samresh Kishore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 11:21:17 -0500

| | Tech Support Test

Name | Samresh Kishore
E-mail | [email-masked]
Phone Number | (+91) 7011236055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rh overseas group | Tele sales counsellor | 25 May 2018 | 14000
Previous Employer 1 | Karvy Digiconnect | Customer care executive | 5 Feb 2020 | 18000
Previous Employer 2 | Nlb technology | Customer care executive | 20 July 2020 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check my internet connection.
Than I'll check my Wi-Fi connected or not.
If internet is connected I'll check the typing error or not.
If everything is fine may be it's Ndtv website problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on speaker power button.
Hold the power key for search Bluetooth
Open mobile Bluetooth than search speaker Bluetooth and connect.

What according to you makes you a good candidate for customer service or technical support job? | I have some technical knowledge and also I good learner. I know how to handle the customer query and question when they stuck while using any website or operating system.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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