Subject: Tech Support Candidate - Anurag Johnson
From: Anurag Johnson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 11:12:01 -0500

Tech Support
Test

Name

Anurag
Johnson

E-mail

[email-masked]

Phone Number

(91) 9607017100

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 75, Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Speakers & Audio
Microsoft 365 ,
Wintel

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ITBD

System Admin

NA

48000

Previous Employer 1

Infosys

Sr Process Executive

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will first check the error which I am getting
after that I will verify my internet connection whether it is working or not by
accessing any other website.

If my internet is working fine then I will try to access the website on my
cellphone to verify if the issue is with my computer or not. If I am not able to
access website on cellphone as well then the issue is with the website or
browser but if the website is accessible on cellphone then I will check the
website on other browser on machine , clear cache and then try again.

If my internet is not working then I will restart my router and check with my
ISP.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on Bluetooth on your cellphone.

Switch on speaker and enable pairing mode.

Search for speaker under the available device list on the cellphone.

Once detected select it and pair it.

What according to you makes you a good candidate
for customer service or technical support job?

A good
candidate should not only be sound in technology but also should be great in
building customer trust and satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken
English

5