Subject: Tech Support Candidate - Abhijeet Thakur
From: Abhijeet Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 11:07:21 -0500

| | Tech Support Test

Name | Abhijeet Thakur
E-mail | [email-masked]
Phone Number | (91) 9992737810
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nirman Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
SSO, SAML, Adobe Suite

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dimension India Network | Technical Support Engineer | 28/02/2021 | 30,200
Previous Employer 1 | Concentrix | Technical Support Engineer | 31/08/2020 | 20,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Change the browser
2) Update wireless driver
3) Reset Browser
4) Ran IP refresh and renew command

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on bluetooth device and the phone bluetooth
2) Make sure the bluetooth visibility is turned on
3) Pair the device

What according to you makes you a good candidate for customer service or technical support job? | Have worked on all types of issue related to windows, networking issues and printer issue. Also have an experience on cloud support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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