Subject: Tech Support Candidate - deepak kumar
From: deepak kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 10:52:44 -0500

Tech Support
Test

Name

deepak
kumar

E-mail

[email-masked]

Phone Number

(91) 8894298952

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nicole infosoft pvt ltd

Technical support

Na

35000

Previous Employer 1

Nseit ltd

It Supervisor

30/04/2020

25000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First i need to check link is correct or not

2. I need to check internet is on or not in my computer

3. I need to also check firewall, antivirus and many more

4. Also cleared catch and cookies

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First on the speaker and press the bluetooth
button  of speaker

Then open mobile setting go to bluetooth section and on bluetooth

Then we get all available devices with the name near me  then i need to click
on my device

What according to you makes you a good candidate
for customer service or technical support job?

1. Strong
knowledge of troubleshooting

2. Good communication with client

3. Delivery on time

On a scale of 1 - 5 please rate your
fluency in spoken English

4