Subject: Tech Support Candidate - Piyush Kumar
From: Piyush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 10:25:25 -0500

| | Tech Support Test

Name | Piyush Kumar
E-mail | [email-masked]
Phone Number | (91) 7488087984
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Buldhana, Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Anuradha English Medium School, Chikhli | IT Administrator | 30 Days | 30000 + Accommodation
Previous Employer 1 | Delhi World Public School, Parli | IT Head | 31 January 2021 | 22000 + Accommodation
Previous Employer 2 | School ERP | Software Support Executive | 20 February 2020 | 20000 + Accommodation

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Firstly check my personal computer is connected to the internet or not.

Step 2: If my Personal Computer is connected to the internet other sites are working or not. Otherwise, I will check my network connectivity,

Step 3: If the Internet is not working, Then I will check the connection is perper plugged in or not/ Wifi or data is properly working or not.

Step 4: Then I will check Internet Settings, Like IP Settings, Subnet Mask, etc., and then the Resolved problems.

Step 5: If the Internet is properly working or the given URL site is not opened, Please clear the history of cheche's file and then try.

Thank and Regards
Piyush Kumar

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on your Speaker.
Step 2. Go to your Mobile Settings and Search Bluetooth Option.
Step 3. Turn On the Bluetooth and Click on refresh Bottom.
Step 4. search on your speaker name as in your Bluetooth device name list.
Step 5. Click on the Selected speaker device name.
Step 6. Click Paired Device and Follow the given authentication process.
Step 7. Your Device is connected.

What according to you makes you a good candidate for customer service or technical support job? | I don't like customer support jobs.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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