Subject: Tech Support Candidate - Vishnu Sharma
From: Vishnu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 10:18:27 -0500

| | Tech Support Test

Name | Vishnu Sharma
E-mail | [email-masked]
Phone Number | (281403) 7417843750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Hardware - Basic
Ubantu, Centos

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ipseity group | Linux administrator | Present | 17,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address
Delete your cookies
Change proxy settings
Troubleshooting
Use a web down checker
Use a ping checker
Conduct a traceroute
Use network and web monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen
Touch and hold Bluetooth
Tap pair new device
Tap the name of the Bluetooth device you want to pair with your device
Follow any on screen instructions

What according to you makes you a good candidate for customer service or technical support job? | Having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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