Subject: Tech Support Candidate - Dharmendra Kumar
From: Dharmendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 10:18:28 -0500

| | Tech Support Test

Name | Dharmendra Kumar
E-mail | [email-masked]
Phone Number | (+91) 8950002993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Badarpur delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Server 2016

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Esic | It assistant | Currently working | 30,000
Previous Employer 1 | Sirius global pvt ltd | Team lead | Oct-2018 | 22,000
Previous Employer 2 | Aerial telecom pvt ltd | It enginner | Aug-2014 | 14,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will ping the dns Server IP of internet
After that ping reply fails .
I will ping the Gateway if both ping fails after that I will check lan connectivity from PC to lan port (lan cable) if that's all right than we check the Broadband connection

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We On the Bluetooth and search the Bluetooth name of speaker and click the name of speaker and connect with speaker

What according to you makes you a good candidate for customer service or technical support job?

Approachable personality
Understanding of the role
Passion for customer service
Teamwork abilities
Desire to improve the Company

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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