Subject: Tech Support Candidate - Gaurav Sharma
From: Gaurav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 10:18:26 -0500

| | Tech Support Test

Name | Gaurav Sharma
E-mail | [email-masked]
Phone Number | (91) 9910746274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netconnect Global PVT LTD | M365 Service Helpdesk Engineer | Still working | 23,455
Previous Employer 1 | Meridian Solutions PVT LTD | M365 Administrator | 30 Sep 2020 | 17255
Previous Employer 2 | IMSI Global PVT LTD | Service Engineer | 22 July 2019 | 9550

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the error code and identify the issue and then troubleshoot according to that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker bluetooth.
2. Switch on the phone bluetooth.
3. When speaker blueooth shown in the phone's bluetooth searching list , select that .
4. It will verify with the Passkey and then connected.

What according to you makes you a good candidate for customer service or technical support job? | because i have 3.10 years of experience in Technical support in which i have handled plenty of domestic clients as well as clients form abroad resolved their queries as per the Organization SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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