Subject: Tech Support Candidate - Vinay Kumar
From: Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 09:46:56 -0500

Tech Support
Test

Name

Vinay
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8800823441

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Extension

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon

CSA

1o Jan 2021

23000

Previous Employer 1

Factotum Services Pvt
Ltd

Executive Assistant

30 June 2020

30000

Previous Employer 2

Info Edge India Ltd

Senior
Executive

30 November 2019

35000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will make sure that the website
URL which I have entered is correct or not. If the URL entered is correct then I
will check the internet connectivity. If the internet connectivity is fine then
I will remove cookies from the browser which I am using. Then I will again try
to open the website. If the website still doesn't open then I will restart my
system and will try again to open website.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1:
Open the "Settings" app.

Step 2: Navigate to Connected devices, and turn on the Bluetooth if it's not
enabled.

Step 3: Select Bluetooth to view the options.

Step 4: Select Pair New Device to place the Bluetooth device in pairing
mode.

Step 5: Search for the speaker's Bluetooth name on the list.

Step 6: Select the speaker's Bluetooth name to connect to it.

What
according to you makes you a good candidate for customer service or technical
support job?

I believe that I am the best candidate for this
position because of my extensive customer service and management experience and
my ability to adapt to any situation. I have a passion for success and goal
oriented demeanor that would push me to accomplish my set tasks. Also, with my
personable character, I can work well and communicate with others to contribute
to team efforts. In all that I do, I would strive to advance the company, and I
feel that my previous work experience proves that.

On a scale of 1 - 5
please rate your fluency in spoken English

4