Subject: Tech Support Candidate - YADU Yadav
From: YADU Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 09:38:24 -0500

| | Tech Support Test

Name | YADU Yadav
E-mail | [email-masked]
Phone Number | (91) 8826226324
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Html, css

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva | Associate | 9feb 2020 | 18700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

it might just be a problem with cache:
The connection was interrupted or reset or timeout.
1. From toolbar select history and clear the browseing history.
2.Also clear the cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First just On the Bluetooth setting in your phone.
Then try to find out your Bluetooth speaker name.
Then click to pair.
Ready to use.

What according to you makes you a good candidate for customer service or technical support job?

Problem solving skill and quick learning.
Also the responsibility factor

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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