Subject: Tech Support Candidate - Ramneet Bhutani
From: Ramneet Bhutani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 09:09:38 -0500

Tech Support
Test

Name

Ramneet
Bhutani

E-mail

[email-masked]

Phone Number

(+91) 9012722590

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Bharti Airtel limited

Network
executive

24-09-2018

28000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with customers over Email
Did not
interact with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will check whether my net is on or
not.

If it is on then i will check the speed of the network. If the speed is also
fine then I will try to ping the website. If I am able to receive the ping then
the connectivity on my side is fine. And the problem is resolved but if still
the website is not opening then their is some problem in that website. May be
the users which the website can support are more than the limit. Therefore the
site got crashed.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Switch
on the Bluetooth icon on the menu section in the Mobile phone.

2. Switch on the Bluetooth speaker.

3. Detect the Bluetooth device from the phone.

4. Pair the required Bluetooth device with your phone.

5. When the Bluetooth speaker gets paired with the phone it will produce some
sound.

6. Now the device is connected from the phone.

What according to
you makes you a good candidate for customer service or technical support
job?

The ability to handle the query patiently and providing the
best possible solution in a humble manner.

On a scale of 1 - 5
please rate your fluency in spoken English

4